SHIPPING POLICY

Last updated: 17 May 2026

Every order is prepared and shipped with the utmost care. This page explains in detail what happens between the moment you confirm your order and the moment the parcel arrives at your door. Our aim: a reliable, tracked delivery with no unpleasant surprises.

DELIVERY AREA

We ship only within the United Kingdom. We have chosen to focus on fast, well-considered delivery throughout the UK rather than spreading our logistics too thin. Any order placed with a UK delivery address qualifies for our shipping services.

FREE PREMIUM DELIVERY

Premium delivery is free on all orders of £35 or more. No code is required: free delivery is applied automatically at checkout as soon as the threshold is reached. Your order is sent with tracking included, at no extra cost.

ORDER PROCESSING

Orders are prepared from Monday to Friday. As soon as your payment is confirmed, your order joins the queue for preparation and is processed as quickly as possible. During busy periods or promotions, preparation time may be slightly longer: our teams are committed to sending every order with the same level of care, without rushing at the expense of quality.

A confirmation email is sent to you when your parcel is dispatched.

DELIVERY TIME

The indicative delivery time is usually between 5 and 9 working days from confirmation of your order.

This time is counted from confirmation of the order, not from the exact dispatch date. It is indicative only: it may vary depending on the carrier's conditions, weather conditions or exceptional circumstances beyond our control. Any late delivery does not give the right to cancel the order or to compensation, unless mandatory law provides otherwise.

TRACKING YOUR ORDER

A tracking number is sent to you by email when your parcel is dispatched. The tracking information can take up to 48 hours to become active after the dispatch confirmation: this is normal and does not mean your parcel is stuck. Your tracking link then lets you follow your order in real time, at any moment.

Can't find your tracking email? Remember to check your spam/junk folder. If you still can't find it, write to our customer service team and we'll resend it to you immediately.

CORRECT DELIVERY ADDRESS

We ask you to check your delivery address carefully before confirming your order. As our orders are processed quickly, any change of address may become impossible once preparation has started.

If you notice a mistake right after ordering, contact us without delay: we'll do our best to correct it before dispatch. An order returned to us because of an incorrect or incomplete address may require re-shipping, and any costs for this are borne by the customer.

PARCEL MARKED AS DELIVERED BUT NOT RECEIVED

If your tracking shows the parcel as delivered but you have not received it, contact us within 7 days. We will immediately open an investigation with the carrier and do everything we can to find a solution.

RETURNS AND REFUNDS

Every order is covered by our "satisfied or your money back within 60 days" guarantee. The full terms for returns and refunds are described in our Return Policy and in our General Terms and Conditions of Sale.

CONTACT US

A question about your delivery? Our team is at your disposal — please get in touch through the contact page on our website.

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