Last updated: 3 October 2026
We believe a product should prove itself on your skin, not just in a marketing promise. That's why we've chosen a clear, generous return policy with no hidden clauses. If the product isn't right for you, for any reason, you get your money back. This page explains exactly how, within what timeframes, and in what way.
YOUR RIGHTS AT A GLANCE
You benefit from two separate rights that can be combined: the statutory 14-day right of withdrawal, and the commercial "satisfied or your money back within 60 days" guarantee we offer, which goes well beyond your statutory rights. Whichever of the two is more favourable always applies in your favour.
THE STATUTORY RIGHT OF WITHDRAWAL (14 DAYS)
In accordance with consumer law, you have a period of 14 calendar days from the day you receive your order to exercise your right of withdrawal, without having to justify your decision or pay any penalty.
To exercise it, it is sufficient to notify us of your decision by email to our customer service team at contact@lambrie.com before the deadline expires. You may use the standard withdrawal form, although this is not compulsory. The products must be returned in new condition, unused and in their original packaging. The refund is made no later than 14 days from the date we receive the products, or from the date you provide proof that they have been sent, using the same payment method used for the order.
THE "SATISFIED OR YOUR MONEY BACK WITHIN 60 DAYS" GUARANTEE
Because we are convinced of the quality of our products, we go well beyond what the law requires by offering you an extended commercial guarantee of a full 60 days, counted from the day you receive your order.
If, during this period, the product does not suit you, for any reason, get in touch with us: you will be refunded in full. We ask for a period of 60 days because a cosmetic product deserves to be tried over time, in your routine and according to your skin type, in order to show its full effects. We want you to be able to give it a real chance, and if, despite everything, it does not suit you, to be able to move on without having lost a single penny.
This commercial guarantee is in addition to the statutory guarantees and in no way limits your rights as a consumer.
HOW TO GET YOUR REFUND
We have deliberately reduced the process to the bare essentials, with no complicated forms or off-putting steps:
1. Write to our customer service team with your name and your order number.
2. We confirm that your request has been received within 24 hours.
3. Once the return is received and checked, your refund is processed within 5 working days.
4. The amount reappears on your original payment method within a further 3–5 working days, depending on your bank's own timescales.
No phone calls, no lengthy justifications: a clear request is enough.
DAMAGED, WRONG OR INCOMPLETE PRODUCT
If your order arrives damaged, opened, wrong or incomplete, send us a photo. We will send you a replacement product as quickly as possible, at no cost and with no unnecessary waiting. In any case, you are covered by your statutory rights relating to consumer sales.
RETURN COSTS
Within the 60-day commercial guarantee: contact us before returning anything and we'll tell you how to proceed. Within the statutory right of withdrawal, the direct return costs are borne by the customer, unless we indicate otherwise, in accordance with the regulations. In the event of a damaged, wrong or non-conforming product, you are charged no return costs.
THE ONLY EXCEPTIONS
Our policy is generous, and in return we ask for use in good faith. The following situations are excluded from the commercial guarantee:
— requests made more than 60 days after confirmed delivery of the order;
— customers who have made more than two refund requests under the commercial guarantee within a period of twelve consecutive months;
— products returned in a condition showing obvious misuse or use contrary to the instructions.
Outside these situations — and subject to your statutory rights, which are guaranteed in any case — you are covered on every order.
REFUND TIMESCALES — SUMMARY
— Confirmation of request received: within 24 hours of your enquiry.
— Refund processed: within 5 working days after the return is received and checked.
— Receipt of the amount: a further 3–5 working days depending on your bank.
— Refund method: always the payment method used for the original order.
A QUESTION?
Our team, made up of real people, will reply to you with care and none of those empty automated answers. Please get in touch through the contact page on our website.
© 2026 — All rights reserved